On Friday, it was take your pet\’s to work day, but seeing I work out of my house, it was a pretty easy transition…I had to only give a few helpful tips to my secretarial crew! The very first item of the day was to get the coffee! Then, get dressed, just in case we had to make a sales call!
The calls started to come in and Mom spends most of the day on the phone taking orders and answering questions…reading other people blogs….(don\’t tell her boss that!)
It\’s time for a break, in the middle of Mom\’s day she will run errands or go to her Mom\’s house. In my Mom\’s world, anything could happen, so she said you have to remain as flexible as possible and don\’t worry about little problems, it\’s only the big ones that matter! So if a customer calls yelling, that hardly ever happens, she will do two things, solve the problem
and not do business with them anymore. All of Mom\’s customer\’s are wonderful people and
very pleasant to deal with. She only has \”happy\” customers and has had this rule since she started in sales, many, many years ago! A lot of people don\’t agree with her, but if you have to work, then you mind as well surround yourself with nice people!
She said when your on the phone with the clients, you must take a lot of notes so you don\’t forget anything. Always get their names too, just in case they give your wrong information…Mom said that happens a lot!
Buffy is still trying to solve the world problems and she doesn\’t know where to start…I tell her to start small and then move on to the bigger issues.
Have a great day!